It seemed simple enough. My Optometrist (Michaels) wants me to see an ophthalmologist (Katz). Katz told Michaels that my HMO, which I just joined Jan. 1, required a referral from my Primary Care Physician (Patel). Michaels sent a FAX to Patel asking for the referral. I did not see the FAX, so I do not know how accurate or readable it may be.
I went directly from Michaels’ office to Patel. Of course the doctor was not in, which has been the case the last three times I have been there. I explained the incoming FAX, the request, and left.
Today, two days later, I called Katz’ office and was told that a referral had not been received.
A call was placed to Patel’s office: I was told that no approval of the referral was required by the HMO and the referral had been sent… to Dr. Michaels, the optometrist that started the request! I asked them to please correct the error and call me when the correct action was taken. I am still waiting for that call.
Given the uncertainty of everything at this point, I called the HMO and was told that approval was not required, just the referral from my Primary Care Physician. At least they were correct about that fact.
This is the same office that told me that they no longer allow call-in prescriptions at the local Walgreens because of errors. It appears that is somewhat like the pot calling… well, you get the idea. Were the errors with the call-in prescriptions with Walgreens, or the good doctor’s own office? I have my ideas on that.
The problems exists because of office staff that are unqualified or untrained. It is obvious that speed of action supersedes the need to slow down and get it right. Instead they are sloppy and inaccurate in performance of their jobs.
The responsibility is directly with Dr. Patel. As my designated Primary Care Provider he is responsible for my health care. He is ultimately responsible for the performance of the entire office staff.
This is the same office that did not know how to hook up a portable heart monitor last year. I literally read the instruction manual and told the person how to do it.
I am considering a change to another doctor, but any doctor I could change to with my HMO ‘works for’ the same health group with common office staff personnel.
I think I will ask my HMO if they will approve my veterinarian as my Primary Care Physician. His office seems to function correctly.